Shipping policy

Shipping Policy

Elite Grout products are shipped to authorized Elite Grout franchise locations within the United States.

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Once an order has shipped, the customer will receive tracking information when available. Shipping times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside of Elite Grout's control.

Shipping charges are calculated and displayed at checkout. The customer is responsible for all applicable shipping charges unless otherwise stated.

Please inspect your shipment upon delivery. If a package arrives damaged, leaking, or appears to have been damaged during transit, please contact Elite Grout as soon as possible and provide photographs of the package and products so we can assist with the issue.

Elite Grout is not responsible for delays caused by the shipping carrier, inco