Refund policy

Refund & Return Policy

Because Elite Grout products are professional-use materials, all returns and refunds are subject to approval by Elite Grout.

If you receive a product that is damaged, defective, incorrect, or otherwise unusable upon arrival, please contact Elite Grout within 7 days of delivery. Please provide your order information and photographs of the product and packaging so we can evaluate the issue.

Approved returns must be in their original, unused, and unopened condition unless the product arrived damaged or defective.

Products that have been opened, mixed, used, contaminated, or altered may not be eligible for return or refund.

Shipping charges are generally non-refundable. If a product was shipped incorrectly or arrived damaged or defective, Elite Grout will review the situation and determine the appropriate resolution, which may include a replacement or refund.

Refunds, when approved, will be issued to the original payment method. Please allow the applicable processing time for the refund to appear on your account.

Elite Grout reserves the right to evaluate returns and refund requests on a case-by-case basis.

For questions regarding a return or refund, please contact Elite Grout at 678-699-2188.